Returns & Refunds
We do everything possible to produce the best quality British and Irish style products we can and have them delivered to your door by our third party professional refrigerated couriers.
But we know that sometimes things go wrong and all we want you have have a great experience and to be happy with the whole process.
If you believe there has been an issue with your order such as a supply error or a product that doesn't meet our usual high standards, please contact our team within 24 hours of receiving your order.
We will assess the situation and, where appropriate, offer a refund, replacement, or store credit.
Contact us:
Email: [email protected]
Call or text: 0413 542 658
Please include your order number, a description of the issue, and photos (if applicable).
Change of Mind
We do not offer returns or refunds for change of mind or if a product does not meet your personal taste preferences. However, our team is always happy to provide suggestions and alternatives for future purchases.
Return Conditions
If a return is approved, the following conditions apply:
Need Help?
If you have any questions about this policy or your recent order, please don’t hesitate to get in touch.
We do everything possible to produce the best quality British and Irish style products we can and have them delivered to your door by our third party professional refrigerated couriers.
But we know that sometimes things go wrong and all we want you have have a great experience and to be happy with the whole process.
If you believe there has been an issue with your order such as a supply error or a product that doesn't meet our usual high standards, please contact our team within 24 hours of receiving your order.
We will assess the situation and, where appropriate, offer a refund, replacement, or store credit.
Contact us:
Email: [email protected]
Call or text: 0413 542 658
Please include your order number, a description of the issue, and photos (if applicable).
Change of Mind
We do not offer returns or refunds for change of mind or if a product does not meet your personal taste preferences. However, our team is always happy to provide suggestions and alternatives for future purchases.
Return Conditions
If a return is approved, the following conditions apply:
- The product must be in its original packaging
- It must be stored at or below 4°C until returned
- A valid proof of purchase (receipt or order confirmation) must be provided
Need Help?
If you have any questions about this policy or your recent order, please don’t hesitate to get in touch.
